Internet Troubleshooting Map – What To Do In Case Of An Internet Issue?
Internet hassles can be cumbersome – you not only don’t have internet access but in some cases, poor internet service is as good as no internet. For those who don’t know, technical issues and maintenance can take time since it’s something at your provider’s end and therefore out of your control.
These can be identified by your router’s functionality. In most cases, a red light blinking on your internet router will indicate a connection fault, which is most likely addressable by the provider only.
In such a case, a connection failure occurs due to a cable/ fiber cut, which is why the support team is dispatched to fix the issue. Hence, you’ll need to contact them, and the best way to do so is to call them.
For instance, if you’re using the internet from Xfinity, you can reach out to customer support by calling on their Xfinity phone number and relaying the issue. The support will check it on their end, and upon further diagnosis, it’ll dispatch the team to get the issue fixed.
However, sometimes you can apply some easy fixes that can help resolve the issue in no time. These fixes are only applicable if there’s no technical issue at your provider’s end. We’re listing them below for you to keep handy. Let’s take a look:
A Simple Reboot
To begin with, you can simply reboot your internet router. Sometimes, the internet router isn’t able to connect to the ISP (internet service provider), or even if the connection is secured, it’s not able to send data packets seamlessly.
A simple reboot helps reestablish the connection, resending the data packets. In this way, the router’s problem of not connecting to the ISP is fixed. In addition to this, you can also reboot the devices you’re using with your internet.
Or, you can simply restart the Wi-Fi adapter on your device. Manually restarting it will do the same as above, and it’ll restore the connection of your device with your internet router. You’ll notice a green blinking light on your router, indicating that the data is passing through.
Checking for Updates
As highlighted earlier, you can notice the green blinking light on your router, indicating that the data is passing through. However, sometimes, this isn’t able to fix the problem. A common indication of this will be no or limited Wi-Fi connectivity.
This can be an issue of updates, both for your device and your internet router. Updates are a necessary part of any software, designed to improve performance and eliminate or mitigate any security loopholes.
If you’re facing disconnection, it can be an issue of a pending update on your device’s end. For this purpose, you can simply head to the updates section from the settings, and look for pending updates.
Similarly, you can check for firmware updates on your internet router as well. These updates are a part of the internet router and serve the same purpose as mentioned earlier. Installing both kinds of updates will help improve the performance and hopefully resolve the issue.
Running the Troubleshooter
If in case the abovementioned fixes were not enough, you can always count on your device’s troubleshooter. It’s designed to run an overall assessment check for your Wi-Fi adapter and connection.
Once in motion, it’ll run the primary tasks such as checking for your adapter’s availability, checking for the connection, checking for adapter settings, IP settings, DHCP settings, and more. Doing so gives a complete overview of what’s potentially wrong with your Wi-Fi.
The most common results include the Wi-Fi adapter not working, indicating a problem with your Wi-Fi drivers. This can be resolved by running an updates check and installing the relevant network and Wi-Fi drivers.
Another result is DHCP is not configured. The DHCP is like the name of your device while accessing the internet. It’s used to help navigate your device on the network and reach the required destination.
When not configured, it indicates that the network does not recognize your device. Hence, you won’t be able to access the internet or surf through. Again, this can be resolved by running updates on your router, and with a reboot, the problem should be fixed.
Checking for Drivers
Driver updates are important, and in most cases, OS updates often overlook driver updates. However, for this, you’ll need third-party driver installers so that you can run a complete check on your device and install/ update the relevant drivers.
The reason why this issue comes up is during OS updates, third-party software is frozen or deleted to prevent the device. In most cases, you’ll open the Device Manager only to see that all drivers are up to date.
But, the problem remains, which is why you should use third-party but legit and safe driver installers for inspection and installation.
Closing Thoughts
Although you should always contact support for any internet hassle, still, with these fixes, you can hopefully resolve the pertaining issue. Contacting support can take time, and if the wait time is long, you’ll have to be patient with no internet. Therefore, choose a provider that has robust customer support that you can rely on in such cases.
